Mac Mail not receiving email after a migration from Exchange to Office 365

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Mail is the default mail program for the Mac OS and comes pre-installed on all Mac computers. To configure Mail to use your Office 365 email account follow the instructions below.

  1. Launch System Preferences…
  2. Select Mail, Contacts & Calendars
    (Note: in OSX v. 10.9x this is labled Internet Accounts)
  3. Remove your old Exchange account before creating your new Office 365 account. Select your existing account and click the minus symbol at the bottom of the account pane to delete your old account.
  4. To add your new account, choose Microsoft Exchange from the list on the right to begin creating your Office 365 account.
    • Enter your account information as follows and click continue when done:
      • Name: Office 365
      • Email Address:  (you must specify your user name, which is your main Office 365 email address)
      • Password: your Office 365 password
  1. A summary of your account details will appear. Click continue.
  2. You can also integrate your settings with your contacts, calendars & reminders, and notes. Check them all to enjoy full funtionality with Exchange.
  3. Your account is now setup and ready for use. You can close the the system settings pane. The Mail & Calendar apps are now setup and ready for you to use.
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