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Almost Everyone Reads Reviews
Before dining or shopping, 93% of U.S. consumers check online reviews at least some of the time.
Customer reviews are the single most effective bit of marketing you can do for your company. Only *you* can’t do anything—your customers have to spread the good word about your business for you. But how? Our Review Management platform Convert happy customers into reviewers on Google, Facebook and the sites that matter
Reviews Are Trusted
72% of consumers trust online reviews as much as recommendations from friends and family
4 out of 5 consumers have reversed a purchase decision based on negative online reviews. Our Reputation management monitors your internet presence ensures the best possible reputation.
Good Reviews Are Under-Represented
Unhappy customers tell an average of 24 people about their experience; happy ones tell 15 people.
In a survey of 1,017 people who rarely or never write reviews, LocalViewpoints uncovered two fundamental reasons:
1. “Writing reviews is too tedious”
2. “I forgot to write the review”
Let our Reputation and Review Management service work for you, behind the scenes, 24 hours a day.
Get More Customer Reviews
We provide services that get your customers spreading the good word about your business on the sites that matter. Our solution helps you tactfully ask and remind customers for feedback, guides them through the online review process, and gives you a chance to reach dissatisfied customers before they write a negative review.
XceedIT provides an easy and unobtrusive way to ask and remind your customers to review your business on the sites that matter to you.
1. Use our Reputation Management review funnel to systematically drive customers to one conversion funnel that routes them to the review sites you care about.
2. Increase review volume and quality by automatically asking, reminding and guiding happy customers through the process of completing a review.
3. Get a second chance with unhappy customers by guiding them to a service recovery.
4. See results with beautiful monthly reports that demonstrate reputational improvement alongside actionable insights into campaign data.
5. Leverage and amplify 4- and 5-star reviews by automatically streaming them to your website